The data platform company maintains ‘perfect recommended’ customer
SANTA CRUZ, Calif.–(BUSINESS WIRE)–#BI—Looker,
a leading data platform company, today announced its fourth consecutive
year of being ranked as an overall leader in both the Customer
Experience and Vendor Credibility models in the 10th anniversary edition
of the annual Wisdom
of Crowds Business Intelligence Market Study.
According to the study, “It (Looker) scores significantly above the
overall sample for every measure and is best-in-class for sales and
technical support responsiveness and consulting professionalism and
product knowledge. It maintains a perfect recommend score.”
“Receiving this type of accolade in a report that is solely focused on
customer responses is incredibly important to Looker because of our
dedication to our customers’ success,” said Frank Bien, CEO at Looker.
“Data complexity and volume is increasing at a colossal rate making
integration at scale across the entire organization even more valuable.
For Looker, this means constantly examining the customer experience to
ensure that it’s at its best for customers across virtually any business
Download a complimentary copy of the report here.
“Looker is once again ranked as an overall leader in our Customer
Experience and Vendor Credibility market models, both of which are
driven solely by the voice of the customer,” said Howard Dresner,
president, founder and chief research officer of Dresner Advisory
Services. “The company continues to perform significantly above the
overall sample for every measure, and maintains a perfect recommend
score — all the Looker customers who participated in the survey would
recommend them. We congratulate Looker on their strong performance in
this year’s study.”
This year marks the tenth anniversary of the Dresner Advisory Services
annual Wisdom of Crowds Business Intelligence Market Study. The tenth
anniversary edition ranked 27 vendors using its trademarked 33-criteria
Customer Experience and Vendor Credibility measures. The Customer
Experience model considers the real-world experience of customers
working with BI products on a daily basis, while the Vendor Credibility
model considers how customers “feel” about their vendor.
To read Looker’s analysis of key trends identified in the report, read
on the evolution of business intelligence.
is a unified data platform that delivers actionable business insights to
employees at the point of decision. Looker integrates data into the
daily workflows of users to allow organizations to extract value from
data at web scale. Over 1700 industry-leading and innovative companies
such as Sony, Amazon, The Economist, IBM, Spotify, Etsy, Lyft and
Kickstarter have trusted Looker to power their data-driven cultures. The
company is headquartered in Santa Cruz, California, with offices in San
Francisco, New York, Boulder, London, Tokyo and Dublin, Ireland.
Investors include CapitalG, Kleiner Perkins Caufield & Byers, Meritech
Capital Partners, Premji Invest, Redpoint Ventures and Goldman Sachs.
For more information, connect with us on LinkedIn,
or visit looker.com.
Looker and associated marks and trademarks are registered trademarks
of Looker Data Sciences, Inc. All other company and product names may be
trademarks of their respective owners.
Katie Camacho, Looker