New intelligent virtual assistant, Eloise℠ corrects, predicts and prevents costly payroll errors
LINCOLNSHIRE, Ill.–(BUSINESS WIRE)–#AI–The payroll function is becoming increasingly complex as companies struggle to keep pace with accelerating technology and shifting workforce demographics that affect how they pay their people. To help companies navigate these dynamics, Alight Solutions, a leader in benefits, payroll and cloud deployment solutions, today announced the creation of Eloise℠, an intelligent virtual assistant that will drive payroll processing into a new era.
Using a patented artificial intelligence (AI) algorithm, Eloise dramatically changes the way companies will experience and participate in the payroll process. Eloise analyzes historic pay data to detect, classify and correct anomalies, and through machine learning, she can continuously glean information from past anomalies that will inform future predictions. Eloise delivers payroll with 100 percent quality consistency across the entire population and eliminating stress, time, duplicative effort and incomplete payroll validations.
“Eloise marks Alight’s latest achievement in technology innovation that transforms the role of HR,” explained Brannon Lacey, chief solution & strategy officer at Alight. “We’re leveraging machine learning to automate time-intensive processes and create efficiencies that enable payroll processors to focus on higher-value matters and serve as strategic advisors—deepening the impact that HR can have on the business.”
Eloise’s key feature is its automated paycheck anomaly detection and correction capability, where it researches potential paycheck errors, at the per employee, per earning and aggregate pay levels, to correct known anomalies and provides recommendations for new corrections. In addition, it constantly assesses and audits payroll data to alert payroll processors of errors caused by dropped files, incomplete calculations or human error.
Additional features to be added in the future include:
- Input anomaly detection and correction: Eloise will actively prevent “bad” data entries at the source and provide recommendations for autocorrecting small and bulk data sets, while also tracking and pushing text notifications for approvals.
- Automated digital checklist: Eloise will provide a digital checklist to payroll processors to ensure timely action and accuracy, as well as a dashboard with macro-level data analysis and insights that inform future payroll decision-making.
- Payee anomaly detection and correction/transaction ability: Eloise will allow employees to review and edit their paycheck details before they are finalized and push text notifications to employees regarding missing or incomplete information.
Eloise is expected to be available in early 2020. As part of the unveiling, Alight will conduct demos at the HR Tech Conference & Expo in Las Vegas, NV from October 1-4, 2019.
About Alight Solutions
As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 19 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.