Global customer success veteran to drive deeper product and platform adoption across customer base as company continues to scale
HOUSTON–(BUSINESS WIRE)–PROS® (NYSE: PRO), a provider of AI-powered solutions that optimize selling in the digital economy, today announced that John Allessio, an expert at building successful customer implementation and adoption programs, has joined the company as Chief Customer Officer – a new role responsible for professional services, customer success, and customer and partner enablement – intended to deepen customer engagement and further support the company’s global growth plans.
Serving in global leadership roles at Red Hat and IBM, Allessio brings more than 30 years of customer success, support and enablement experience to PROS. In this role, Allessio reports directly to Andres Reiner, PROS President and CEO, and is responsible for driving end-to-end customer experience, increasing user adoption of PROS solutions and powering partner enablement to drive growth across the company.
“PROS growth strategy is defined by the ability to deliver exceptional customer value at scale,” said Reiner. “John brings significant global experience in exactly that area, enabling us to deepen our relentless focus on customer success. His experience will help ensure we have the right processes in place to enable broader adoption of our AI technology platform, and ultimately greater lifetime value of our solutions. We are thrilled to welcome John to the team.”
“I am really excited to be joining PROS at a time of such exciting growth,” said Allessio. “All sizes and types of organizations are on their own digital transformation journey. The more we can help our customers transform the process of how they sell and engage with their own customers, the greater value they will see from our technology as they embrace the future of digital commerce.”
PROS Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data science expertise infused into our industry solutions.
This press release contains forward-looking statements, including statements about the functionality and benefits of AI-powered solutions to organizations generally as well as the functionality and benefits of PROS software products. The forward-looking statements contained in this press release are based upon PROS historical experience with AI-powered solutions and its current expectations of the benefits of AI-powered solutions for organizations that implement and utilize such software. Factors that could cause actual results to differ materially from those described herein include the addressability of an organization’s AI-powered solution needs, the risks associated with PROS developing and enhancing products with the functionality necessary to deliver the stated results and the risks associated with the complex implementation and maintenance of AI-powered solutions such as PROS software products. Additional information relating to the uncertainty affecting the PROS business is contained in PROS filings with the Securities and Exchange Commission. These forward-looking statements represent PROS expectations as of the date of this press release. Subsequent events may cause these expectations to change, and PROS disclaims any obligations to update or alter these forward-looking statements in the future whether as a result of new information, future events or otherwise.